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Publication
Papel da Informação no Ciclo de Expatriamento
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| 1.56 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
A expansão dos negócios, a nível internacional, tem sido acompanhada de um aumento
na deslocação internacional de quadros. Em Portugal, o recurso ao envio de quadros,
para a expansão das actividades em novos países, em vários sectores de actividade,
também é uma realidade. Aos desafios que esses quadros enfrentam, nomeadamente as
diferenças culturais existentes nos países para onde se deslocam e, muitas vezes, a falta
de domínio da língua local, que os impedem de compreender e interpretar o que os
rodeia, acrescem necessidades de informação diferentes das que ocorrem no país de
origem, tanto no que diz respeito ao contexto profissional como na vivência familiar.
Este estudo teve como objectivo identificar e compreender o papel da informação no
destacamento internacional de quadros que acompanha a internacionalização das
empresas e, por via disso, contribuir para encontrar linhas orientadoras que ajudem a
definir políticas de Gestão de Informação, nas respectivas organizações.
O estudo desenvolveu-se seguindo uma abordagem metodológica de Estudo de Caso
de um grupo económico do sector financeiro português, com diversas operações a
nível internacional. Os dados foram recolhidos através de questionários, entrevistas e
contactos in loco a expatriados da organização, em três países diferentes.
Este estudo permitiu compreender que as necessidades de informação dos expatriados
têm dois momentos que podem ser considerados críticos e que correspondem à transição
dos espaços informacionais (chegada ao país de destino e o regresso ao local de
origem). Apresenta-se uma proposta de modelo que visa a incorporação da informação
sobre expatriados no sistema organizacional ao longo das diversas fases do ciclo de
expatriamento, com recurso à própria experiência dos expatriados.
ABSTRACT: The increased process of businesses globalization has intensified the flow of companies’ top executives across borders. In Portugal, the same movement occurred as the internationalisation of several sectors of the country’s economic activity increased in recent years. New information needs arise and are added to the several other challenges faced by these executives when they move to a foreign country (namely cultural differences of the host countries, and in many cases the lack of local language skills that prevent them to understand the social context and phisycal environment). This study aimed at to identify and to understand the role of information in what concerns the top executive mobility process. As a result, this study also aimed at to draft organisational information management policy guidelines, to help organisations to make the most of their expatriates’ experiences. The methodological approach chosen was the case study approach in an economic group of the Portuguese financial sector with several business operations abroad. Several data collections methods were used, including interviews and in loco interaction with the expatriates in three different countries. The results of this study show that there are two critical moments concerning expatriates information needs which correspond to transitions of their informational spaces: first the moment of arrival to the host country and second, when they return to their home country. A model that incorporates in the organizational information system the information on expatriates, across the various phases of the expatriation cycle, is proposed.
ABSTRACT: The increased process of businesses globalization has intensified the flow of companies’ top executives across borders. In Portugal, the same movement occurred as the internationalisation of several sectors of the country’s economic activity increased in recent years. New information needs arise and are added to the several other challenges faced by these executives when they move to a foreign country (namely cultural differences of the host countries, and in many cases the lack of local language skills that prevent them to understand the social context and phisycal environment). This study aimed at to identify and to understand the role of information in what concerns the top executive mobility process. As a result, this study also aimed at to draft organisational information management policy guidelines, to help organisations to make the most of their expatriates’ experiences. The methodological approach chosen was the case study approach in an economic group of the Portuguese financial sector with several business operations abroad. Several data collections methods were used, including interviews and in loco interaction with the expatriates in three different countries. The results of this study show that there are two critical moments concerning expatriates information needs which correspond to transitions of their informational spaces: first the moment of arrival to the host country and second, when they return to their home country. A model that incorporates in the organizational information system the information on expatriates, across the various phases of the expatriation cycle, is proposed.
Description
Dissertação para a obtenção do Grau de Mestre em
Estudos de Informação e Bibliotecas Digitais
Keywords
Expatriados Ciclo de Expatriamento Sector Financeiro Internacionalização Estudo de Caso Necessidades de Informação Gestão da Informação
Citation
André, Mónica Mendes Pinheiro. Papel da Informação no Ciclo de Expatriamento. Dissertação de Mestrado em Estudos de Informação e Bibliotecas Digitais, ISCTE / DCTI.Lisboa: ISCTE, 2004. 205p.